Customers

Commerce leverages Craft’s native User element to represent and track customers.

As soon as an email address is added to an Order, a customer is created or attached—but because some customers remain guests through checkout, the underlying user may never become credentialed.

# Customer Info Tab

Go to Users in Craft’s global navigation to see a complete list of the site’s users. Clicking any user’s name will take you to their edit screen, where you’ll find a Commerce tab:

Screenshot of user edit screen with four tabs: Account, Content, Permissions, and Commerce

This tab includes the following:

  • Orders – a searchable list of the customer’s orders.
  • Active Carts – a list of the customer’s active carts, based on the activeCartDuration setting.
  • Inactive Carts – a list of the customer’s inactive carts, based on the activeCartDuration setting.
  • Subscriptions – a list of the customer’s subscriptions.

The visibility of this tab is controlled by the showCustomerInfoTab setting.

If you’d like to be able to see and manage customer addresses from the control panel, include the addresses field in the user field layout.

# Customers and Users

A customer with saved login information is considered a credentialed user. Conversely, customers who check out as guests are set up as inactive users.

# User Checkout

Prior to version 4.5, some customer registration features were only only available in Commerce Pro.

Logged in customers are bound to their cart the moment it is created.

A guest can register for an account before or after checkout using a standard Craft user registration form (opens new window). This workflow may look a bit different depending on your configuration:

Setting Result
useEmailAsUsername Only requires an email address to register; can be pre-filled if the customer already set an email on their cart (as this creates an inactive user, behind the scenes).
deferPublicRegistrationPassword A password is set only after activating their account (typically only used in combination with email verification).

# Guest Checkout

If someone visits the store and checks out as a guest, a new inactive user is created and related to the order—and any future orders using the same email address will be consolidated under that user.

# Registration at Checkout

You can also offer the option to initiate registration at checkout by sending the registerUserOnOrderComplete param when updating a cart or submitting payment.

If a customer chooses to register an account upon order completion, an activation link is sent to the email on file.

{% set cart = craft.commerce.carts.cart %}

<form method="post">
  {{ csrfInput() }}
  {{ actionInput('commerce/cart/update-cart') }}

  {{ input('checbox', 'registerUserOnOrderComplete', 1, {checked: cart.registerUserOnOrderComplete}) }}

  {# ... #}

  <button>Save cart</button>
</form>

When registering at checkout, the order’s billing and shipping addresses are automatically saved to the new accounts for future use